سياسة الإرجاع

Last updated: January 1, 2026

1. Return Policy Overview

RIGX MOD is committed to customer satisfaction. We understand that purchasing automotive accessories online, particularly for international shipments, involves trust. We stand behind the quality of our products and offer a structured return and exchange program for eligible items. This Return and Refund Policy applies to all purchases made through rigxmod.com, our WhatsApp ordering channel, or direct email orders.

Due to the international nature of our business and the specialized nature of automotive parts, certain restrictions apply. Please review this policy carefully before initiating a return request.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Time Frame: Return requests must be submitted within 30 calendar days from the date of delivery. Requests submitted after this window will not be accepted.
• Product Condition: Items must be unused, unworn, unwashed, and in their original packaging with all tags, labels, hardware, mounting brackets, and instruction manuals intact. Products that have been installed on a vehicle are not eligible for return unless the return is due to a manufacturing defect confirmed by our quality team.
• Proof of Purchase: A valid order number, invoice, or receipt from RIGX MOD must be provided as proof of purchase.
• Non-Custom Products: The item must be a standard catalog product. Custom-made, special-order, or personalized products are not eligible for return unless defective.
• Correct Fitment: Returns due to incorrect vehicle fitment (i.e., ordering the wrong product for your vehicle) are accepted but the Customer is responsible for return shipping costs.

3. Non-Returnable Items

The following categories of products are not eligible for return or refund:

• Custom-made or special-order products manufactured to Customer specifications
• Products that have been installed, modified, painted, drilled, or altered in any way
• Electrical components (LED light bars, wiring harnesses, switches) that have been connected or tested
• Clearance or final-sale items (marked as such at the time of purchase)
• Products returned more than 30 days after delivery
• Products damaged due to improper storage, misuse, accidents, or negligence by the Customer
• Products missing original packaging, hardware, or documentation

4. Return Process

To initiate a return, follow these steps:

• Step 1 — Contact Us: Send a return request to sales@rigxmod.com or via WhatsApp at +86 191 5729 8808. Include your order number, the product(s) you wish to return, the reason for return, and clear photographs showing the product condition and packaging.
• Step 2 — Approval: Our support team will review your request within 2–3 business days. If approved, we will issue a Return Merchandise Authorization (RMA) number and detailed return shipping instructions.
• Step 3 — Ship the Product: Pack the item(s) securely in the original packaging. Clearly mark the RMA number on the outside of the package. Ship the product to the designated return address using a trackable shipping method. RIGX MOD is not responsible for items lost or damaged during return transit.
• Step 4 — Inspection: Upon receipt, our quality team will inspect the returned product(s) within 5–7 business days to verify condition and eligibility.

5. Refund Process

Once your return has been received and inspected, we will notify you of the outcome and process the refund accordingly:

• Refund Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is unavailable (e.g., expired credit card), we will issue the refund via bank transfer or store credit after confirming the details with you.
• Refund Amount: The refund covers the full product purchase price. Original shipping charges are non-refundable unless the return is due to our error (wrong product shipped, manufacturing defect). Return shipping costs are the Customer's responsibility unless the return is due to a RIGX MOD error or confirmed defect.
• Processing Time: Refunds are typically processed within 5–10 business days after the returned product has been approved. Please allow an additional 5–15 business days for the refund to appear on your statement, depending on your bank or payment provider.
• Deductions: A restocking fee of 15% may be applied to returns that are not due to RIGX MOD's error. This fee covers inspection, repackaging, and restocking labor.

6. Exchanges

RIGX MOD offers product exchanges under the following conditions:

• Exchanges must be requested within 30 days of delivery.
• The requested replacement product must be of equal or greater value. If the replacement is of greater value, the Customer is responsible for the price difference plus any additional shipping costs.
• If the replacement is of lesser value, the difference will be refunded to the original payment method.
• Exchange availability is subject to current inventory. If the desired replacement is out of stock, we will offer a refund or a rain check for when the item becomes available.

For vehicle fitment issues (i.e., the product does not fit your vehicle), please contact us before initiating an exchange. Our technical team may be able to provide installation guidance or alternative solutions to resolve fitment issues without requiring a return.

7. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, please take the following steps immediately:

• Document the Issue: Take clear photographs and, if applicable, video evidence of the damage, defect, or incorrect product. Include photographs of the packaging condition (especially if the packaging appears to have been damaged during transit).
• Report Within 7 Days: Report the issue within 7 calendar days of delivery. Reports submitted after this period may not be eligible for a no-cost replacement or refund.
• Do Not Install: Do not install, modify, or attempt to repair a damaged or defective product. Installation of the product constitutes acceptance and voids the return eligibility for damage claims.

For confirmed transit damage, RIGX MOD will file a claim with the carrier and arrange for a replacement shipment at no additional cost to the Customer. For manufacturing defects, we will replace the product or issue a full refund at our discretion. Shipping costs for returning defective products will be covered by RIGX MOD.

8. Warranty Claims

Returns related to manufacturing defects that occur after installation are governed by our Product Warranty (as described in our Terms and Conditions), not this Return Policy. Warranty claims for products that develop defects during normal use within the warranty period are handled separately. Please see our Terms and Conditions for full warranty details.

9. International Return Shipping

As an international shipper, return logistics involve additional considerations:

• Customers are responsible for return shipping costs unless the return is due to RIGX MOD's error or a confirmed defect.
• We recommend using a trackable, insured shipping method for all returns. RIGX MOD is not liable for products lost or damaged during return transit.
• Customs duties paid on the original import may be recoverable through your local customs authority. RIGX MOD does not assist with customs duty recovery.
• Products returned from outside China may be subject to Chinese customs procedures upon re-entry. Any import duties or taxes levied on returned goods are the Customer's responsibility.

10. Contact Information

For return inquiries, RMA requests, or refund status checks, please contact us:

• Customer Support: sales@rigxmod.com
• WhatsApp: +86 191 5729 8808
• General Inquiries: sales@rigxmod.com
• Location: Beijing, People's Republic of China